Returns and Exchanges

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SIMPLE AND FAST.

You have 100 days to return your items.

HOW TO PROCEED
1. The return of your order must be initiated from your customer area at the online store:
2. Login to your account;
3. Go to the “Order History” section;
4. Select the respective order and products;
5. Click on Return and follow the indicated steps.

A) IF YOUR ARE IN AN EU COUNTRY
We will pick up your return for free.
In 1 or 2 working days you will receive an email from DHL carrier with the label that you should print.

B) IF YOUR ARE IN USA OR CANADA
You should use the return label that we sent with your order (look inside the box)

DON´T return your order by your own means. Follow the procedure above or it will be not accepted. You if you need write us to prof@profonlinestore.com. We will be glad to help you.

FAST REFUNDING
Your refund will be processed very quickly, within days of receiving your return, using the same payment method you used to purchase. Keep in mind that the length of a credit card refund will always depend on your bank.
The refunded amount refers only to the value of the returned items and does not include any other cost paid by the customer at the time of purchase, namely shipping.

READ BEFORE RETURNING

Exchanges and returns will be accepted respecting the following rules:
- The products must not show signs of having been washed or used.
- Products (with the exception of underwear) can only be tried on to test size and shape, but cannot be used.
- The products must present their original characteristics.
- The products are complete with all the elements that compose it (eg both items of a pair of shoes, boxes and labels and other elements that are inside the shipping box or the product box).
- The original packaging must not be damaged.
- Men's, Women's or Children's underwear products can only be returned if the packages remain sealed.
- Ladies bath products can be returned if you keep the hygiene sticker.
- Products that have been tampered with or that show signs of use are not accepted.

NOTES

PROF IS NOT RESPONSIBLE FOR THE EFFECTS AND RESULTS OF WASHING AND/OR DRYING OF ANY PRODUCT.

You can freely terminate the contract for products purchased from the profonlinestore.com online store. You can do it freely and autonomously through the means described above. Alternatively you can use the free contract termination form, downloading here

For purchases made at PROF´s physical stores in Portugal we only allow exchanges and for items of equal or greater value. Items must be in perfect condition and duly accompanied by the invoice.

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