READ BEFORE RETURNING
Exchanges and returns will be accepted respecting the following rules:
- If you want to exchange your item, you can do so for a different size or colour.
- If you want to exchange for a different item, you must first return your item and then buy a new one.
- The products must not show signs of having been washed or used.
- Products (with the exception of underwear) can only be tried on to test size and shape, but cannot be used. If signs of use are identified, we will not accept the return.
- The products must present their original characteristics.
- The products are complete with all the elements that compose it (eg both items of a pair of shoes, boxes and labels and other elements that are inside the shipping box or the product box).
- The original packaging must not be damaged.
- Men's, Women's or Children's underwear products can only be returned if the packages remain sealed.
- Ladies bath products can be returned if you keep the hygiene sticker.
- Products that have been tampered with or that show signs of use are not accepted.
SHIPPING ADRRESS IF NECESSARY
Santos & Juniores, SA
A/C Loja Online
Rua Manuel Dias, 782
4495-129 Amorim
Portugal
NOTES
PROF IS NOT RESPONSIBLE FOR THE EFFECTS AND RESULTS OF WASHING AND/OR DRYING OF ANY PRODUCT.
You can freely terminate the contract for products purchased from the profonlinestore.com online store. You can do it freely and autonomously through the means described above. Alternatively you can use the free contract termination form, downloading here
For purchases made at PROF´s physical stores in Portugal we only allow exchanges and for items of equal or greater value. Items must be in perfect condition and duly accompanied by the invoice.
