Hi, we want to help you!
How do I return an article I bought in the online store?
SIMPLE AND FAST.
You have 100 days to return your items.
HOW TO PROCEEED
1. The return your order must be initiated from your customer area at the online store:
2. Login to your account;
3. Go to the “Order History” section;
4. Select the respective order and products;
5. Click on Return and follow the indicated steps.
A) IF YOUR ARE IN A EU COUNTRY
We will pick up your return for free.
In 1 or 2 working days you will receive an email from DHL carrier with the label that you should print.
B) IF YOUR AR IN USA OR CANADÁ
You should use the return label that we sent with your order (look inside the box)
DON´T return your order by your own means. Follow the procedure above or it will be not accepted. You if you need write us to firstname.lastname@example.org. We will be glad to help you.
Your refund will be processed very quickly, within days of receiving your return, using the same payment method you used to purchase. Keep in mind that the length of a credit card refund will always depend on your bank.
The refunded amount refers only to the value of the returned items and does not include any other cost paid by the customer at the time of purchase, namely shipping.
READ BEFORE RETURNING
Exchanges and returns will be accepted respecting the following rules:
- The products must not show signs of having been washed or used.
- Products (with the exception of underwear) can only be tried on to test size and shape, but cannot be used.
- The products must present their original characteristics.
- The products are complete with all the elements that compose it (eg both items of a pair of shoes, boxes and labels and other elements that are inside the shipping box or the product box)
- The original packaging must not be damaged.
- Men's, Women's or Children's underwear products can only be returned if the packages remain sealed.
- Ladies bath products can be returned if you keep the hygiene sticker.
- Products that have been tampered with or that show signs of use are not accepted.
PROF IS NOT RESPONSIBLE FOR THE EFFECTS AND RESULTS OF WASHING AND/OR DRYING OF ANY PRODUCT.
You can freely terminate the contract for products purchased from the profonlinestore.com online store. You can do it freely and autonomously through the means described above. Alternatively you can use the free contract termination form, downloading hereFor purchases made at PROF´s physical stores in Portugal we only allow exchanges and for items of equal or greater value. Items must be in perfect condition and duly accompanied by the invoice.
How do I buy at PROF Online?
Shopping at PROF is very simple.
After registering as a customer, just click on the items to view their descriptions, select the desired color and size and add to cart.
Choose where you want to receive your order and than select your payment option: Credit Card ou PayPal.
Simple and fast.
Can I buy online from anywhere in the world?
Currently our online store only dispatches to the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, France (Metropolitan France and Corsica), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain and United Kingdom (except Channel Islands).
Do I have to pay Custom Fees and Import Taxes?
Orders placed in the European Union are exempt from customs duties. All orders are shipped from Portugal.
Orders placed and sent outside the European Union will be subject to customs duties in destination countries.
How can I pay my order?
PROF offers the following payment methods: ATM (Portuguese Cards), Credit Card and PayPal.
Is it safe to shop at PROF Online?
Yes, PROF website takes a commitment of responsibility to their visitors, protecting their personal information based on the encryption of data transmission through a secure HTTP.
In which currency do I make the payment?
All european orders are placed in Euro (€) and payments processed in this currency.
Orders from united States anda Canada are placed in USD.
Please note that if your bank account is in another currency, the exchange rate used to debit your account will be automatically determined by your bank/PayPal and not by PROF.
I saw an item in one of your stores. Can I buy it online?
Yes. You can buy any item you saw online at any PROF store.
Some items or sizes are no longer available online. Is there any chance of being available again?
If the item/size you are interested in is no longer available online chances are it ran out of stock.
However, once in a while we perform some product replacements therefore there is a possibility of the article you seek becomes available in the future.
Is it possible to reserve an article and buy it later?
Currently we do not have an article reservation service available.
However, you can add your favourite products to your Wishlist to buy them later.
Please note that by doing this you are not reserving any product but only saving it for future reference.
How do I exchange an article I bought in the online store?
You have 100 days after your purchase to exchange an article in one of our stores.Items must be in perfect conditions and always delivered with the original purchase receipt.
You can also request a home collection (free service only available in Portugal) or send the item by Normal Post (applicable to all other countries).
To make a request to exchange an online order, you must:
- Log in into your account;
- Go to “My Account”;
- Select the Order no. you wish to exchange;
- Select Return/Exchange and follow the steps.
Do I have to pay to return my items?
Returns in PROF Online are always free of charge.
Portugal and Spain: Free Returns through home collection or Normal Post to the address below.
Other Countries: By Normal Post to the following address:PROF - Santos & Juniores, SA – Online StoreRua Manuel Dias, 7824495-129 AmorimPortugalPlease note that you must always attach the shipping costs receipt for reimbursement. If the returned package does not contain this information, reimbursement of shipping costs will not be considered.
When and how will I receive my refund?
The refund will be processed after receiving the items returned and their evaluation by the Quality Department in the same payment method used when purchased.
When will I receive my order?
To addresses in Portugal and Spain the delivery is carried out the following working day after dispatch.
For Azores and Madeira between 2 to 12 working days after dispatch.
The remaining countries within 7 working days after dispatch.
How can I subscribe PROF Newsletter?
Insert your email address in the footer of the home page menu.
Caring to handle with articles
We warn our esteemed clients that PROF cannot be held responsible for articles that present damage caused by washing and/or drying them or that appear to have been handled with some type of liquid.