SIMPLE and FAST.ALL EU AND NON EU COUNTRIES — HOW TO RETURN YOUR ORDEREnsure that the items meet our return conditions (new, not used and with the its original packaging).
1. Access “my Account” at www.profonlinestore.com, find your order and select the items you want to return. Confirm all stages until the process is finished. 2. Pack your items in a box good for shipping. You can use our box, be sure to remove any old shipping labels. 3. Place the DHL shipping label that we sent inside your order´s box. 4. Drop it Off at any DHL point near you. Find it at www.dhl.com. 5. Search now for the nearest delivery point to deliver your return. Check the header/top of your DHL label: > If it says DHL PARCEL search for a DHL PARCEL delivery point > If it says DHL EXPRESS search for a DHL EXPRESS delivery point Wait 7-10 days for the item arrive to our Returns Center. Once validated we will refund immediately. Thank you. FAST REFUNDING Your refund will be processed very quickly, within days of receiving your return, using the same payment method you used to purchase. Keep in mind that the length of a credit card refund will always depend on your bank. The refunded amount refers only to the value of the returned items and does not include any other cost paid by the customer at the time of purchase, namely shipping. TRANSPORT COSTS FOR RETURNED ITEMS Free of charge to: Portugal, Spain, France, Germany, Belgium, Luxembourg, Netherlands, Austria, Italy, Ireland, Hungary, Denmark, Czech Rep, Poland, Slovenia, Slovakia. 15$ for: USA, Canada, United Arab Emirates, Saudi Arabia and Australia and the rest of the world. 15£ for: United Kingdom 15€ for: Jersey Island, Switzerland, Andorra, Monaco, Liechtenstein, Iceland |
READ BEFORE RETURNING Exchanges and returns will be accepted respecting the following rules: SHIPPING ADRRESS IF NECESSARY NOTES PROF IS NOT RESPONSIBLE FOR THE EFFECTS AND RESULTS OF WASHING AND/OR DRYING OF ANY PRODUCT. You can freely terminate the contract for products purchased from the profonlinestore.com online store. You can do it freely and autonomously through the means described above. Alternatively you can use the free contract termination form, downloading here For purchases made at PROF´s physical stores in Portugal we only allow exchanges and for items of equal or greater value. Items must be in perfect condition and duly accompanied by the invoice |