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Shipping & Returns

Check here for shipping costs.

  • Shipping

    Shipping costs vary by country / zone of destination. Shiiping is often Free, see the table below:


    Destiny Shipping costs Free shipping on orders above: Days do delievery less than:
    Portugal Continental 0 EUR always 2 a 5 days
    Portugal Ilhas 6 EUR 74,99 EUR 2 a 5 days
    Espanha 5 EUR 74,99 EUR 2 a 5 days
    Suiça, Croácia, Suécia e Finlândia 35 EUR 300 EUR 3 a 7 days
    Europa (restantes países) 10 EUR 150 EUR 2 a 5 days
    Jersey Island 30 EUR 250 EUR 7 a 9 days
    Levante na nossa loja 0 EUR always 2 a 5 days


  • Exchange and Returns

    If your order does not fit or doesn’t please you, you can always place an exchange or ask for the refund.
    In our stores we can only allow exchanges and for items of the same amount or higher. Items must be in perfect conditions and always delivered with the original purchase receipt.
    * A credit note issued by Prof online shop lasts 6 months and can be used either at our website or at our stores


    You can also request a home collection (free service only available in Portugal) or send the item by Normal Post (applicable to all other countries).

     

    To make a request to exchange or return an online order, you must:


    1. Sign into your account
    2. Go to “Order record”
    3. Select the Order no. you want to exchange
    4. Select Return/Exchange and follow the steps

    Your refund will be processed in the following days by the same payment method used. Items must be in perfect conditions and always delivered with the original purchase receipt.

    NOTE: PROF CANNOT BE HELD RESPONSIBLE FOR THE WASHING AND/OR DRYING OF THE PRODUCTS.

  • Requirements to be fulfilled in case of exchange or return

    We accept exchanges and returns as long as:


    - The products are unwashed and not used in any way (unless we have indicated otherwise, you are allowed to try shoes on for fit but you cannot wear them);
    - The product is in its original shape;
    - The product is complete (e.g. both items of a pair must be returned).
    - You cannot return products that have been changed or appear having been used.
    - We cannot accept returns at our stores.

    NOTE: PROF CANNOT BE HELD RESPONSIBLE FOR THE WASHING AND/OR DRYING OF THE PRODUCTS.

  • Shipping rates in case of exchange or return

    The cost of sending returns or exchanges to our warehouse is free. See table:

    Continental Portugal FREE
    Portugal Islands 6 EUR
    Spain 5 EUR
    Switzerland, Croatia, Sweden and Finland 15 EUR
    Europe (remaining countries) EUR 10
    Jersey Island 30 EUR
    These costs apply whenever the customer wishes the collection to be requested by the PROF.

    If it is found that the collection was not successful due to the absence of the customer, the following collections will be charged to the customer (cost of € 3.00).

    PROF - Santos & Juniores, SA - A / C Online Shop
    Rua Manuel Dias, 782
    4495-129 Amorim
    Portugal
      
    Please note that you must always attach the document proving the cost of sending the item returned for the purpose of reimbursement. If the returned order does not contain this information, reimbursement of shipping costs can not be considered.