Terms & Conditions
Should you have any doubts please contact our Customer Service team through the following email address: email@example.com
I - General conditions of sales
The "Seller" Prof (Santos & Juniores, S.A.) has products for sale at www.profonlinestore.com, and "e-commerce" services are available exclusively to end users (consumers).
Prof reserves the right not to process orders received from users who are not "Consumers" or those who do not agree with the general conditions of sale of the “Seller” Prof.
The "Consumer" must provide the "Seller" with an e-mail address, or the data related to another form of contact, that is correct and complete and accepts that the "Seller" can contact him using such data if he deems it necessary.
II - Availability
Satisfaction of all orders placed on the site is subject to availability.
Prof tries to ensure that all items offered for sale on the site are in stock.
However, Prof reserves the right not to accept any orders or cancel orders already confirmed for products that no longer have stock.
In these cases, Prof will inform the client and refund the amount paid.
III - Validity of the promotion
The website offers are valid only for the time they are displayed, unless otherwise reported on the site.
Prof is not bound by any offer, in case of mistakes of spelling, prices, or others, in the information existing in the site.
Prof reserves the right to cancel any purchase and sale concluded under such errors.
IV - Liability
Prof will only be liable for damages suffered by the client in the event that such damages result from breaches attributable to Prof's contractual obligations to the client, or in the event Prof's liability arises from applicable legal rights.
However, if you have any questions, regarding this Policy, you can contact us at the following e-mail address: firstname.lastname@example.org or by writing to: Santos & Juniores, SA, Rua Manuel Dias nº 782, 4495-129 Amorim - Póvoa de Varzim. You can also do this by going to any PROF store.
1. COMPANY IDENTIFICATION
2. OUR PRINCIPLES
2.1. Respect for the client's will
We respect the privacy and security of your personal data, so we ensure respect for the client's will and autonomous, free and uncomplicated management of your privacy preferences. Thus, and if you disagree with any point referred to in this Policy, you may, at any time, oppose by contacting us through the following e-mail address: email@example.com or by letter addressed to Santos & Juniores, SA, Rua Manuel Dias nº 782, 4495-129 Amorim. You can also do this by going to any PROF store. We will do our best to satisfy your wishes and respect your concerns.
2.2. Good practices
Santos & Juniores S.A., as the personal data controller, determines the purposes and means by which your personal data are processed, including all the applicable security measures. We guarantee that your personal data are treated, in Portugal, in a correct and lawful manner and in accordance with good practices.
2.3. Strict necessity
In the treatment of personally identifiable data, directly or indirectly, we apply the principle of strict necessity. For this reason, the use of your personal data will always be minimal, so as not to exceed the original purpose for which they were collected and / or processed.
3. COLLECTION AND TREATMENT OF PERSONAL DATA
3.1.The personal data collected and processed by Santos & Juniores, S.A. are only those that voluntarily, expressly and unequivocally, you will put into the forms of this website.
3.2. The personal data collected are: name, gender, date of birth, email, mobile phone, address, NIF.
4. PURPOSE OF THE PROCESSING OF PERSONAL DATA
4.1. Your personal data are collected and processed by Santos & Juniores, SA only for purposes strictly linked to the use of this website, its associated services and the sale of products, management and improvement of the Loyalty Program, direct marketing and management of customer service.
4.2. PROF seeks to always maintain the relationship with its client and provide him with the appropriate benefits, information and relevant content related to our brand. Your data will only be processed for these specific, explicit and legitimate purposes and will not be further processed in a manner inconsistent with it. The data collected and processed are appropriate, relevant and not excessive in relation to these purposes.
4.3. However, your personal data may also be used for other processing operations within the limits of such applications. In particular, your personal data may be processed for the following purposes:
a) when you make a purchase on this site, we collect your personal information (for example, email address, delivery address, credit card number and telephone number) on the purchase form, only for the purposes of sale, and transportation of the products ordered by you;
b) when you request assistance from Customer Service we collect your personal information (for example, first and last name, email address) for the sole purpose of providing you with the Customer Service support of the online store profonlinestore.com that is relevant to this site and to offer you the assistance you have requested;
c) when you register, we collect your personal data in order to simplify the preparation of your future orders;
d) when you subscribe to the newsletter, we collect your email in order to offer you this service;
e) When you browse our site, we collect cookies. Depending on the management you have made of Cookies on our site and your interaction with us, we use some information collected by Cookies in order to ensure proper functioning on the site, highlighting the proper display of content, recalling your cart, reminding you of your registration, resolution of your screen, to improve our offers, among others. This information includes registration data, location data, session duration, products you have selected, your equipment, your browser and your IP address.
f) When you browse our website and later visit platforms where there is advertising format (social networks, google and other partners of these networks) you may be impacted by ads of our brand. We will also use the data to reach new potential customers who may be interested in our products.
4.4. When we collect data, we indicate the compulsory fields with asterisks, when the data in question are necessary to:
Celebrate our contract with you (for example to provide products you have purchased on our websites / apps);
Provide you the service you requested (for example by providing you with a newsletter); or
Respect the legal requirements (for example, billing).
4.5. Your personal data may be communicated to service providers of Santos & Juniores, S.A for the purpose of rendering services, to judicial, tax and regulatory authorities for the purpose of complying with legal impositions.
5. WHO PROCESSES YOUR PERSONAL DATA
5.1. For organizational purposes and in order to be able to offer you the best possible service, SANTOS & JUNIORES, S.A. works together with some entities external to its organization that will handle the personal data of users of this site. This data sharing is strictly due to the performance of the services provided by SANTOS & JÚNIORES, S.A., including the sale of products.
5.2. These external entities include transporters, technology providers and digital services, digital marketing platforms, among others. The external entities referred to above were chosen by SANTOS & JÚNIORES, S.A. due to their experience in data processing, the guarantees of compliance with applicable laws and regulations, as well as the technical security measures adopted by them in relation to the processing of personal data.
5.3. These external entities will always act according to the instructions provided by SANTOS & JÚNIORES, S.A. and only for the purposes strictly necessary for their function. Your personal data will be shared with these entities, with the aim of:
- provision of electronic payment services through credit / debit cards;
- processing of product sales;
- packaging and transport of products;
- solving problems related to the sale of products;
- receiving payments for the purchase of products;
- processing returns of customers' products;
5.4 In addition to the above, your data may be shared with third parties to:
- comply with applicable laws,
- respond to judicial and governmental inquiries,
- be in compliance with valid legal processes,
- protect the rights or property of SANTOS & JÚNIORES, S.A.
The respect for the client’s will is the main concern of PROF regarding the processing of your personal data. However, we do not want to affect the relationship we have with you or fall short of your expectations. Thus we considered that a relationship with us has been maintained in the last 2 years, i.e. if a purchase was made, it was not necessary to request consent. Nevertheless, if you disagree, you can at any time oppose us by writing to us at firstname.lastname@example.org.
7. YOUR RIGHTS
7.1. In order to exercise your right to access, rectify, erase, forget or block your personal data you may send a written communication to the following e-mail address: email@example.com or by letter addressed to Santos & Juniores, SA, Rua Manuel Dias nº 782, 4495-129 Amorim. You can also do this by going to any PROF store and in your customer area on the online store.
7.2. If you wish to stop receiving direct marketing communications, you may at any time exercise your right to object to the processing of your personal data by managing consents available in your Customer Area from the online store. You can do so by sending an e-mail to firstname.lastname@example.org or by writing to: Santos & Juniores, S.A., Rua Manuel Dias nº 782, 4495-129 Amorim. You can also do this by going to any PROF store.
8.1 PROF uses the appropriate security measures to protect your personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized access and any other form of unlawful processing. In addition, we demand contractually that the external trust entities that treat your personal data for us do the same.
8.2. However, PROF cannot guarantee that the security measures adopted for the protection of this site and for the transmission of data and information through this site will prevent or exclude any risk of unauthorized access or loss of data. Therefore, we recommend that your computer is equipped with software devices that protect you in the transmission and reception of data (such as up-to-date antivirus systems), and that your browser takes appropriate measures to ensure the security of data transmission (such as firewall and anti-spam filters).
9. RETENTION AND PROCESSING PERIOD
9.1. Your data shall be kept by PROF for the purposes described herein for the time required for the purposes mentioned, unless the personal data in question are necessary to prove compliance with obligations, as long as the limitation period of the respective rights does not expire or if there is a higher period of retention of data imposed by law.
9.2. When your personal data is no longer required, it will be removed from our systems and records or maintained anonymously so that it cannot be identified from them.
The current version was published on May 25, 2018.