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100 DAYS TO FREE RETURN OR CHANGE
It´s so simple.
SIMPLE AND FAST.
You have 100 days to return your items.
How to proceed The return your order must be initiated from your customer area at the online store:
Login to your account;
Go to the “Order History” section;
Select the respective order;
Click on Return and follow the indicated steps.
A) Returns from Europe We will pick up your return - free In 1-2 days you will receive an email indicating the free pick up date of your return.
B) Returns from USA&Canadá Send your return to: PROF - Santos & Juniores, SA
Manuel Dias Street, 782
Read before returning
Exchanges and returns will be accepted respecting the following rules:
- The products must not show signs of having been washed or used.
- Products (with the exception of underwear) can only be tried on to test size and shape, but cannot be used.
- The products must present their original characteristics.
- The products are complete with all the elements that compose it (eg both items of a pair of shoes, boxes and labels and other elements that are inside the shipping box or the product box)
- The original packaging must not be damaged.
- Men's, Women's or Children's underwear products can only be returned if the packages remain sealed.
- Ladies bath products can be returned if you keep the hygiene sticker.
- Products that have been tampered with or that show signs of use are not accepted.
NOTE: PROF IS NOT RESPONSIBLE FOR THE WASHING AND/OR DRYING OF THE MARKED ITEMS.
— You can freely terminate the contract for products purchased from the profonlinestore.com online store. You can do it freely and autonomously through the means described above. Alternatively you can use the free contract termination form, downloading here
Refunds Your refund will be processed very quickly, within days of receiving your return, using the same payment method you used to purchase. Keep in mind that the length of a credit card refund will always depend on your bank.
The refunded amount refers only to the value of the returned items and does not include any other cost paid by the customer at the time of purchase, namely shipping.
Shopping in Physical Stores (Portugal Only) For purchases made in physical stores we only allow exchanges and for items of equal or greater value. Items must be in perfect condition and duly accompanied by the invoice.