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100 DAYS TO FREE RETURN OR CHANGE
It´s so simple.
SIMPLE AND FAST.
You have 100 days to return your items.
How to proceed The return your order must be initiated from your customer area in the online store:
Login to your account;
Go to the “Order History” section;
Select the respective order;
Click on Return and follow the indicated steps.
A) Returns from Europe We will pick up your return - free In 1-2 days you will receive an email indicating the free pick up date of your return.
B) Returns from USA&Canadá Send your return to: PROF - Santos & Juniores, SA
Manuel Dias Street, 782
Read before returning
Exchanges and returns are accepted provided:
- The products have not been washed or used (unless the product contains information to the contrary, the customer has the right to try on the shoes to test size and shape but cannot wear them).
- The product retains its original features.
- The product is complete (eg both items of a pair must be returned).
- Products that have been tampered with or show signs of use are not accepted.
NOTE: PROF IS NOT RESPONSIBLE FOR WASHING AND / OR DRYING OR THE EFFECTS OF DOING IT ON ANY PRODUCT. — If you prefer do it manually you can download the form here
Refunds Your refund will be processed very quickly, within days of receiving your return, using the same payment method you used to purchase. Keep in mind that the length of a credit card refund will always depend on your bank.
The refunded amount refers only to the value of the returned items and does not include any other cost paid by the customer at the time of purchase, namely shipping.
Shopping in Physical Stores (Portugal Only) For purchases made in physical stores we only allow exchanges and for items of equal or greater value. Items must be in perfect condition and duly accompanied by the invoice.