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Shipping & Returns

100 days to exchange or return. Simple :)

  • Exchange and Returns

    SIMPLE AND FAST.

    You have 100 days to return your items at no charge. We schedule your return collection free of charge within 2 days of requesting your return.


    How to proceed
    The return / exchange order must be initiated from your customer area in the online store:

    Login to your account;
    Go to the “Order History” section;
    Select the respective order;
    Click on Return / Exchange and follow the indicated steps.

    Pick up your return - free
    In 1-2 days you will receive an email indicating the free pick up date of your return.

    If we are unable to collect you at the address you indicate, you must send your return (at your own cost) to:
    PROF - Santos & Juniores, SA
    A / C Online Shop
    Manuel Dias Street, 782
    4495-129 Amorim
    Portugal


    Read before returning
    Exchanges and returns are accepted provided:
    - The products have not been washed or used (unless the product contains information to the contrary, the customer has the right to try on the shoes to test size and shape but cannot wear them).
    - The product retains its original features.
    - The product is complete (eg both items of a pair must be returned).
    - Products that have been tampered with or show signs of use are not accepted.
    NOTE: PROF IS NOT RESPONSIBLE FOR WASHING AND / OR DRYING MARKETING ARTICLES.


    Refunds
    Your refund will be processed very quickly, within days of receiving your return, using the same payment method you used to purchase. Keep in mind that the length of a credit card refund will always depend on your bank.


    Shopping in Physical Stores (Portugal Only)
    For purchases made in physical stores we only allow exchanges and for items of equal or greater value. Items must be in perfect condition and duly accompanied by the invoice.